Advanced customer service
Intelligent customer service workflow orchestration
The system decides who should be served, when and by which professional.
The customer selects the service they need and enters the right workflow. When an agent advances the queue, mTurn Flow automatically calculates who is next using priorities, appointments, waiting time, business rules and workload.
Built for multi-service environments
A solution for organizations where multiple services, customer profiles and teams share the same service operation.
Customer service
Assign each request to an available team with the right knowledge and service level.
Hospitals and clinics
Coordinate admissions, consultations and tests while respecting urgency, appointments and medical specialties.
Banking and insurance
Call the next customer according to the request, appointment, priority and availability of the right adviser.
Public services
Distribute procedures between desks and specialists while balancing waiting time and capacity.
The engine calculates who is next
The queue is not a fixed list. It is recalculated in real time whenever demand changes, an appointment begins or a service desk becomes available.
1. The customer requests a service. At a kiosk, on the web, by mobile or at reception, the customer explains what they need and the system creates the right journey.
2. The agent advances the service. Each professional indicates that they are available and which services they can handle from their desk.
3. mTurn selects the next customer. The engine combines priority, scheduled appointment, accumulated wait, skills and workload to call the right person automatically.
Complete control of the operation
Tools that adapt service to demand, available resources and service-level commitments.
Dynamic priorities
Recalculate the order using urgency, appointments, profile, waiting time and business rules.
Appointment booking
Manage calendars, resources, duration, availability and reminders.
Configurable workflows
Create stages and transfers; every step retains context and recalculates the best destination.
SLA and alerts
Monitor service commitments and adjust priorities before limits are exceeded.
Omnichannel service
Connect kiosks, web, mobile, reception desks, displays and notifications.
Operational analytics
Measure demand, waiting times, abandonment and workload to balance teams, desks and schedules.
A calendar connected to real operations
Appointments reserve capacity but coexist with walk-ins. The engine adds the scheduled time to its calculation and adjusts the order for delays, urgent cases or workload changes.
Book by service, professional, location or resource.
Confirmations and reminders that reduce no-shows.
Automatic rescheduling based on delays, priorities and workload.
Let us design the service workflow your organization needs
Tell us about your services, priorities and rules. We will prepare a demonstration tailored to your operation.